Shipping
All orders are shipped out UPS, fob Yorba Linda, California.
At the current time, Smokecones.com Only ships to North America . For international orders outside this area please go to www.cones.nl
SHIPPING OPTIONS:
UPS GROUND GROUND
UPS RED NEXT BUSINESS DAY
UPS BLUE SECOND BUSINESS DAY
UPS ORANGE THREE DAY SELECT
Once your order is shipped, tracking information will be sent to you via email.
Free shipping- If you recieve free shipping you order will go out ups ground. If you require a faster service you will have to pay for that level of service. No free shipping to Canada, Hawaii, or Alaska.
Orders placed on our site usually ship within 1-2 business days, regardless of the shipment method chosen. Most orders arrive within 1-8 business days depending on the shipment method selected. If an item is temporarily out of stock, and cannot be shipped in 4-5 days you will be notified. A physical street address is required for all UPS shipments. WE CANNOT SHIP TO A P.O. BOX.
Please make sure that all shipping information is correct. If address does not match or package is undeliverable and the packages are returned to Smokecones.com., a $15.00 fee per box will be applied to your credit card. If you would like the package to be re-sent, there will be an additional fee plus shipping costs.
Returns
All items purchased on this site are subject to the following return policy
All items are inspected for quality and accuracy when they leave our shipping dock. If merchandise arrives damaged make sure it is noted on the carrier’s delivery record in order for a damage claim to be filed. Save the merchandise AND the original box and packing it arrived in. Notify Smokecones immediately to arrange for a carrier inspection and a pick up of the damaged merchandise. If you do not notify Smokecones of the damaged goods within the first 3 days of receipt, our regular return policy will override any claim of damage.
If the product you ordered is damaged, defective or the wrong item was shipped, please call to obtain an RMA number. No returns of any type will be accepted without an RMA number. All items must be returned in “as new” condition in the original packaging. Depending on the situation, you may be responsible for restocking, repacking and/or freight charges. You will need the following information to authorize your return:
Customer Name
Invoice Number/Order Number
Item Number(s)
Quantity
Reason for return
Return the entire package(s) to:
Smokecones.com Attn: Returns Department (RMA #_______)
24895 E. La Palma Avenue
Yorba Linda, CA 92887
If you refuse, return, or exchange your order, a 20% re-stocking fee will be assessed along with all shipping charges.
Credits will be issued within 7 business days of receipt of your return. All refunds for credit will be issued to the credit card account that appears on the original order. Shipping and handling fees are nonrefundable. The package must be received within 15 business days of the RMA issued date.
When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
Smokecones.com reserves the right to authorize product returns beyond 15 days from the invoice date. If the product is accepted after 15 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.
